This aspect is handled by a team of professionals trained in handling large volume movements of guests. Sensitivity towards guests needs is the 
key attribute for allhospitality staff deployed in general.
key attribute for allhospitality staff deployed in general.
Arrangement of vehicles for transportation of guests. Each car would be equipped with basic amenities such as :
- Mineral Water
- Juices
- Aerated Waters
- Daily English Journal
- Face Tissues
Hotel Hospitality
Key responsibility areas :
- Ensuring timely blocking of rooms and co-ordination with HOTEL staff.
- Drawing up a plan of vehicle movement as per anticipated requirement for transportation.
- Welcome calls to the guests after the check-ins for any further assistance required.
- Creating and placement of personalized / thematic welcome notes, wedding kit, snack and mini bar hampers, fruit platters, cookies etc ;in the room before thecheck in of the guests and daily replenishment.
- Communicating events itinerary to all in-house guests from time to time.
- Concierge services
- Coordination of wake – up calls / reminders for guests, if required.
- Communicating with guests to inform schedule of each event and follow-up on the same.
- Re-confirmation of check out timings for departures scheduled for each day to ensure smooth and timely airport transfers.
- Communicating with guests for flight re-confirmation /tele-check –in on flights/ information pertaining to any changes in the flight schedule, especially group check-outs.
No comments:
Post a Comment